Privacy Policy

We collect several different types of information for various purposes to provide and improve our service to you. This may include personal identification information such as your full name, primary email address, mobile phone number, and physical service address. We collect this data primarily when you request a service quote, subscribe to our seasonal updates, or interact with our customer support channels. By providing this information, you consent to our collection and use of it under this policy.

Our infrastructure automatically collects information that your browser sends whenever you visit our website. This "Usage Data" may include details such as your computer’s Internet Protocol (IP) address, browser type and version, the specific pages of our service that you visit, the time and date of your visit, and the duration spent on those pages. We utilize this technical data strictly for analytical purposes to optimize our website performance and enhance the overall user experience for our digital visitors.

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service, such as automated quote saving or personalized account preferences.

The data we collect is utilized for various critical business operations: to provide and maintain our professional services, to notify you about changes to our service window, to provide customer care and support, and to monitor the usage of our digital platforms. For service-based requests, your location data is specifically used to dispatch our field teams and optimize our service routes. We may also use your contact information to send newsletters or marketing materials that may be of interest to you, though you can opt-out at any time.

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements. The security of your data is of paramount importance to us; we utilize commercially acceptable encryption and security protocols to protect your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

We may employ third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, or to perform service-related administrative tasks. These third parties have access to your Personal Data only to perform these specific tasks on our behalf and are strictly obligated not to disclose or use it for any other purpose. Common examples include payment processing, email delivery services, and digital analytics providers.

Depending on your location, you may have certain data protection rights regarding your Personal Data. These include the right to access, update, or delete the information we have on you, the right of rectification, and the right to object to our processing of your data. If you wish to be informed about what Personal Data we hold about you or if you want it to be removed from our systems, please contact us through our official support channels. We aim to respond to all such requests within a reasonable timeframe.

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this document. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective immediately when they are posted on this page.